Tour Cancellation and Refund Policy

You reserve the right to cancel your booked/confirmed trip with Kilimanjaro Tours For Less anytime for any reason. However, there is a Cancellation and Refund policy applied by Kilimanjaro Tours For Less, along with all our other three travel brands named - (1) Zimba Extreme International; (2) Zimba Tours and Safari East Africa; and (3) Kilimanjaro Group Climb Adventures.

Below here is the cancellation and refund policy in the form of questions and answers for a clear understanding to all our clients, showing the policy definition based on the type of the tour, what will happen based on when it is cancelled.

What happens if I need to cancel my booked lodge/Tented lodge safari in Tanzania?

Upon receipt of written cancellation through eMail or WhatsApp or Text Message Message by any member of the booked Tanzania lodge/tented lodge safari indicated on the reservation 30 days or longer prior to departure, 20% of the reservation of the canceling party will be retained by Kilimanjaro Tours For Less and the balance of the package price refunded immediately.

If a cancellation is received at least 14 days and up to 29 days prior to departure, 50% of the package price will be retained by Kilimanjaro Tours For Less and the balance of the package price refunded immediately.

If a cancellation is received less than 14 days prior to departure, 100% of the total package price will be retained by Kilimanjaro Tours For Less and all outstanding payment will become payable immediately.

Should the canceling party be able to find a replacement for themselves no less than 14 days prior to departure and the replacement confirms through eMail or WhatsApp or Text Message individually, no retention of funds will take place.

We highly recommend personal travel insurance to cover any cancellation fees.

What happens if I need to cancel my booked basic camping safari in Tanzania?

Upon receipt of written cancellation through eMail or WhatsApp or Text Message by any member of the booked Tanzania basic camping safari indicated on the reservation at least 3 days prior to departure, 0% of the reservation of the canceling party will be retained by Kilimanjaro Tours For Less, and this means the full paid amount of the package price will be refunded immediately.

If a cancellation is received less than 3 days prior to departure, 20% of the package price will be retained by Kilimanjaro Tours For Less and the balance of the package price will be refunded immediately.

Should the canceling party be able to find a replacement for themselves no less than 12 hours prior to departure and the replacement confirms through eMail or WhatsApp or Text Message individually, no retention of funds will take place.

We highly recommend personal travel insurance to cover any cancellation fees.

What happens if I need to cancel my booked Kilimanjaro Climb/Trek?

Upon receipt of written cancellation through eMail or WhatsApp or Text Message by any member of the booked Kilimanjaro climb/trek indicated on the reservation at least 3 days prior to departure, 0% of the reservation of the canceling party will be retained by Kilimanjaro Tours For Less, and this means the full paid amount of the package price will be refunded immediately.

If a cancellation is received less than 3 days prior to departure, 20% of the package price will be retained by Kilimanjaro Tours For Less and the balance of the package price will be refunded immediately.

Should the canceling party be able to find a replacement for themselves no less than 12 hours prior to departure and the replacement confirms through eMail or WhatsApp or Text Message individually, no retention of funds will take place.

We highly recommend personal travel insurance to cover any cancellation fees.

What happens if I need to cancel my booked basic camping safari in Kenya?

Upon receipt of written cancellation through eMail or WhatsApp or Text Message by any member of the booked Kenya basic camping safari indicated on the reservation at least 3 days prior to departure, 0% of the reservation of the canceling party will be retained by Kilimanjaro Tours For Less, and this means the full paid amount of the package price will be refunded immediately.

If a cancellation is received less than 3 days prior to departure, 20% of the package price will be retained by Kilimanjaro Tours For Less and the balance of the package price will be refunded immediately.

Should the canceling party be able to find a replacement for themselves no less than 12 hours prior to departure and the replacement confirms through eMail or WhatsApp or Text Message individually, no retention of funds will take place.

We highly recommend personal travel insurance to cover any cancellation fees.

What happens if I need to cancel my booked lodge/Tented lodge safari in Kenya?

Upon receipt of written cancellation through eMail or WhatsApp or Text Message Message by any member of the booked Kenya lodge/tented lodge safari indicated on the reservation 30 days or longer prior to departure, 20% of the reservation of the canceling party will be retained by Kilimanjaro Tours For Less and the balance of the package price refunded immediately.

If a cancellation is received at least 14 days and up to 29 days prior to departure, 50% of the package price will be retained by Kilimanjaro Tours For Less and the balance of the package price refunded immediately.

If a cancellation is received less than 14 days prior to departure, 100% of the total package price will be retained by Kilimanjaro Tours For Less and all outstanding payment will become payable immediately.

Should the canceling party be able to find a replacement for themselves no less than 14 days prior to departure and the replacement confirms through eMail or WhatsApp or Text Message individually, no retention of funds will take place.

We highly recommend personal travel insurance to cover any cancellation fees.

Do you cancel a trip, or charge more when other people in my group cancel?

Our trips are never canceled by Kilimanjaro Tours For Less, but you may have to pay more if your group falls below a certain group size.